We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition, it was received.
We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.
If you wish to return your item, we must receive your request within 14 days of the date you received your item.
Full refunds of the shipment is made if the product is not received within 30 days after dispatch. You will need to inform us that you haven't received the product upon which we will initiate the refund.
- If the refund is claimed after 30 days, a 60% refund will be made.
- If the refund is claimed after 60 days, a 20% refund will be made.
- And no refunds will be made after 70 Days.
If approved, the money will be refunded to your original method of payment within two weeks or via PayPal. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
**For alcohol, incase if the purchase is being returned due to customs no permission, which is complete responsibility of the buyer to check wether its permitted before purchase, we only refund the amount after we deduct the DHL courier fees.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email email@example.com within 30 days of receiving your product to begin the process.
After you’ve submitted a return request to firstname.lastname@example.org, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
If you’re shipping an item over $500, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee 100% that we’ll receive your item.